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TRAQ Update: Introducing the Collection Site Feedback Tab - Workforce QA
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TRAQ Update: New Collection Site Feedback Tab for Better Compliance Visibility

WorkforceQA’s TRAQ platform continues to evolve, helping employers strengthen compliance and improve the employee testing experience. With our latest update to the TRAQ platform, we’re excited to introduce the Collection Site Feedback tab — a new way for clients to enter, view and track feedback about the clinics and collection sites their employees visit — giving clients greater visibility into how collection sites perform across our nationwide network.

What Is the Collection Site Feedback Tab?

The Collection Site Feedback tab centralizes client input and performance data for each site in our nationwide network. The new tab in the TRAQ platform centralizes client feedback and site performance details in one place. This allows employers and Designated Employer Representatives (DERs) to quickly see:

  • Which drug and alcohol testing clinics are excelling.
  • Where collection site issues have been identified.
  • How WorkforceQA is addressing feedback to improve quality.

Why Collection Site Feedback Matters

Employers rely on a consistent and professional testing process to ensure compliance and safety. The Collection Site Feedback tab makes this easier by providing:

  • Transparency – Clients can track site performance directly in TRAQ.
  • Quality Control – Feedback guides WorkforceQA in working with clinics to improve service standards.
  • Employee Experience – Ensures drug and alcohol tests are handled efficiently, minimizing downtime.

By combining client insights with WorkforceQA’s compliance expertise, the TRAQ platform delivers stronger audit readiness and smoother day-to-day operations. This tab makes it easier to see where sites are excelling and where improvements may be needed.

Part of WorkforceQA’s Compliance Commitment

This update is part of WorkforceQA’s ongoing effort to make TRAQ the most client-driven, transparent, and compliance-focused drug testing platform available.

The Collection Site Feedback tab ensures that every employer in our network has access to audit-ready documentation, real-time visibility, and actionable insights that improve compliance and the employee testing experience.

Why It Matters

A reliable and responsive clinic network isn’t just about compliance—it’s about protecting productivity, improving the employee experience, and reducing risk for our clients. Incorporating direct client feedback into our network management allows WorkforceQA to continuously improve the way every test—DOT or Non-DOT—is completed, making the process more efficient, accurate, and professional.

What We Heard from Clients

  • Convenience Matters: Clients appreciate having a wide network of collection sites, but highlighted the need for more flexible hours at certain locations.
  • Service Quality Counts: Several sites received praise for professionalism, quick turnaround times, and friendly staff, while others were flagged for long wait times or communication gaps.
  • Efficiency is Key: Faster check-in processes and electronic Chain of Custody Forms (eCCF) were consistently noted as making a big difference in reducing downtime.

What We’re Doing About It

  • Performance Tracking: With TRAQ, client feedback is logged, monitored, and connected to site performance metrics. Sites consistently flagged for issues are reviewed for remediation or replacement in the network.
  • Expanding Coverage: We are actively expanding our partnerships to increase availability in high-demand regions and reduce the need for long travel times.
  • Training & Quality Assurance: Partner sites identified for service gaps are provided additional training and performance reviews to ensure they meet WFQA’s standards.
  • Client Visibility: Through TRAQ, clients can see updates on site performance, giving them transparency into where strengths and challenges exist.

Our Commitment

The new Collection Site Feedback tab is part of our ongoing effort to make TRAQ more client-driven and transparent. By turning feedback into actionable insights, we’re helping employers strengthen compliance programs and improve the employee experience. We’ll continue using TRAQ to capture feedback, close performance gaps, and provide updates as improvements are made. Our commitment is simple: a best-in-class collection site experience, backed by client-driven insights.

Next Steps

We invite all clients to log into TRAQ and explore the new Collection Site Feedback tab. Your feedback helps us strengthen the nationwide clinic network and improve services across the board.

👉 Learn more about WorkforceQA’s TRAQ platform and our compliance-driven drug & alcohol testing solutions

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