Client Services Specialist
Locations: Remote/work from home, in Dallas, TX (DFW area preferred) or Northwest Arkansas ONLY:
Employee screening provider WorkforceQA (WFQA) seeks a Client Services Specialist (Account Manager) in our Client Services Department to assist our clients with obtaining drug screen results in a timely manner while keeping in compliance with DOT Regulations. We are seeking someone who is self-motivated, has strong customer service skills and strong attention to detail, and is enthusiastic about working in a customer-centric environment. The Account Manager will communicate effectively and professionally with clients via written and verbal communication.
Job Responsibilities:
- Processing and monitoring of Image chain of custody and Image breath alcohol tests.
- Input Breath Alcohol Test results into database.
- Request missing chain of custody.
- Check drug screen results with labs.
- Match up drug screen results with matching test requests.
- Request test requests for results.
- Perform account changes.
- Create and follow up on required affidavits.
- Follow up with all drug screens until completed.
- Check on no shows and alert clients of no shows.
- Answer incoming phone calls.
- Talk and assist all customers either via phone or email.
- Correct/upload/spin random reports.
- Meeting clear and set ongoing goals
- Perform other duties and related functions as needed or assigned
Job Requirements
- Minimum 1 year of customer service experience working in an office environment
- Work from home job experience is preferred
- Excellent customer service skills
- Strong data entry skills
- Strong knowledge and use of computer programs (navigating internet, outlook, excel, word, etc.)
- Self-motivated and ability to work independently
- Ability to listen to feedback and self-correct/adjust as necessary
- Positive and friendly attitude and ability to work in a team environment
- Solid organizational skills including attention to detail and multi-tasking skills
- Excellent written and verbal communication skills
- Strong phone etiquette and professionalism
- Expected to be at work on time and maintain a regular work schedule
- High School Degree or GED required
What We Offer
- Medical, Dental & Vision insurance
- Life insurance, AD&D and Long-Term Disability,
- Voluntary Short-Term Disability
- 401k with Company match
- Paid time off
About Us
WorkforceQA (WFQA) is a national provider of employee screening services. We are committed to assisting our employer partners in managing compliant and cost-effective workforce screening programs, including drug and alcohol testing, background screening and occupational health management, through the expertise of our team, customized service, and a powerful technology suite. We build personal connections with our clients and provide a customized level of service that is unparalleled in our industry. We are looking for client-focused team members who share our desire to craft and implement solutions that contribute to the success of our clients, our company, and our employees.
Our Living Values
- Integrity & Accountability
- Client-Centered Excellence
- Collaborative Teamwork
- Growth Through Innovation
Are you ready to join our team?
If you think you have what it takes to do this job, then the next step is to submit your resume. We look forward to hearing from you!
Employment is contingent upon completing and passing a background check and hair drug test. WorkforceQA is an equal opportunity employer.
and hair drug test. WorkforceQA is an equal opportunity employer.
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