Background Screening Specialist – Job Description
Location: Remote in our select service areas
Reports to the Background Screening Manager
Compliance Ally Leader WorkforceQA is seeking a dynamic professional to join our Background Services team. The Background Screening Specialist will have a variety of duties and responsibilities including processing, reviewing and delivering background checks to our clients.
Responsibilities:
- Process and review various components of background screening such as criminal/civil searches, employment and education verifications, Motor Vehicle Records, sanctions databases, and other necessary searches.
- Work with local, state and federal agencies to obtain or confirm information on our clients’ candidates.
- Work with vendors and court researchers to ensure accurate information is being reported within our designated turnaround times.
- Ensure background screening reports are compliant with applicable regulations, law, and any client specifications.
- Respond promptly and courteously to inquiries from customers and candidates.
- Other duties as assigned
Qualifications:
- Ability to obtain PBSA FCRA Core Certification within 30 days of employment (Training Provided)
- Must have at least 2 years of experience conducting background screening
- Experience conducting background screening in regulated industries such as DOT, FMCSA and FAA a plus.
- Knowledge of the Fair Credit Reporting Act (FCRA) as it pertains to Consumer Reporting Agencies
- High School Diploma or Equivalent.
- Experience in a professional setting, business-to-business preferred.
- Demonstrated ability to solve problems within the bounds of department policies and procedures.
- Demonstrated ability to gather and assess information in a fast-paced environment. Proficiency in following troubleshooting procedures, including information gathering, identifying the steps being taken by the user to re-create the issues, and then documenting details to assist in the resolution or escalation of customer issues.
- Microsoft Outlook and Internet/Web Skills
- Listening and rapid comprehension skills; strong verbal and written communication abilities using proper grammar and punctuation.
- Excellent customer service skills
- Ability to remain calm and professional while dealing with difficult customer situations.
- Ability to work both independently and as a team member in a collaborative environment.
- Ability to work under pressure and meet strict deadlines.
- Ability to maintain high confidentiality and privacy standards for consumer information.
What We Offer
- Medical, Dental & Vision insurance
- Life insurance, AD&D and Short & Long-Term Disability
- 401k with Company match
- Paid time off
- EAP
- Perks Program through Access Perks®
Who We are:
WorkforceQA is your Dedicated Employee Screening Partner providing
- Drug and Alcohol Testing
- Physical Exams
- Online Training
- Background Screening
- In-house DOT Expertise
To learn more about us: https://www.wfqa.com
Our Living Values
- Be invested in our clients and each other
- Deliver on promises and exceed expectations
- Promote honesty and integrity
- Simplify solutions
- Work and enjoy together
Employment is contingent upon completing and passing a background check and drug test. WorkforceQA is an equal opportunity employer.
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