Join Our Team

Our Culture

Our goal is to foster a friendly, cooperative, and hard-working environment. We cultivate a customer-oriented atmosphere where team members ideas and initiatives can be implemented. We bring diverse talents and backgrounds together to form strong teams where the work of each member is important and valued. Through collaboration and challenging each other, we deliver on our promises to our clients. We also believe in a work-life balance – happy, healthy, and productive team members are our priority!

Our Mission

We are committed to assisting our employer partners in managing compliant and cost-effective drug & alcohol testing programs, physical exam management and background screening services through the expertise of our team, customized service, and a powerful technology suite. We build personal connections with our clients and provide a customized level of service that is unparalleled in our industry. We are looking for client-focused team members who share our desire to craft and implement solutions that contribute to the success of our clients, our company, and our employees.

OPEN POSITIONS

Locations: Remote/work from home, in our GEO Approved locations:

AL, AR, FL, ID, IL, NJ, OH, OK, OR, PA, SC, TN, TX, UT, VT, WA, WI

Pay Range: start at $15 – 16

Employee screening provider WorkforceQA (WFQA) seeks a Coordination Specialist in our Coordination’s Department for coordinating post-accident drug testing for truck drivers involved in traffic accidents. This person is also responsible for scheduling appointments and coordinating medical exams for client employees.

WFQA is seeking a dynamic professional who excels in customer service and has strong documentation skills. This person must also have a strong attention to detail, and who is enthusiastic to work in a customer-centric environment. The Coordination’s Specialist will communicate effectively and professionally with customers via written and verbal communication.

Job Responsibilities:

Monitor Multiple email boxes.
Answer customer phone requests for clinics.
Creating test requests in Traq system
Communicating with collect sites, collectors, and customers.
Documenting all conversations and actions taken to schedule tests.
Image documents

Job Requirements

Minimum 1 year of customer service experience working in an office environment.
Work from home job experience is preferred.
High School Degree or GED required.
Excellent customer service skills
Strong data entry skills
Strong follow up skills
Experience in scheduling appointments.
Ability to research effectively.
Strong knowledge and use of computer programs (navigating internet, outlook, excel, word, etc.)
- Minimum Typing speed of 40wpm
Self-motivated and ability to work independently.
Ability to listen to feedback and self-correct/adjust, as necessary.
Positive and friendly attitude and ability to work in a team environment.
Solid organizational skills including attention to detail and multi-tasking skills.
Excellent written and verbal communication skills
Strong phone etiquette and professionalism
Expected to be at work on time and maintain a regular work schedule.
- This position offers the ability to work 12-hour shifts with extended days off. The particular schedule will be discussed.
- Must be flexible to work any shift and be able to cover on-call shifts when needed.

What We Offer

Medical, Dental & Vision insurance
Life insurance, AD&D and Long-Term Disability
Voluntary Short-Term Disability
401k with Company match
Paid time off
Access Perks ©

About Us

WorkforceQA (WFQA) is a national provider of employee screening services. We are committed to assisting our employer partners manage compliant and cost-effective drug testing programs through the expertise of our team, customized service, and a powerful technology suite. We build personal connections with our clients and provide a customized level of service that is unparalleled in our industry. We are looking for client-focused team members who share our desire to craft and implement solutions that contribute to the success of our clients, our company, and our employees.

Our Living Values

Be invested in our clients and each other.
Deliver on promises and exceed expectations.
Promote honesty and integrity.
Simplify solutions.
Work and enjoy together.

To learn more about us: https://www.wfqa.com

Are you ready to join our team?

If you think you have what it takes to do this job, then the next step is to submit your resume. We look forward to hearing from you!

Employment is contingent upon completing and passing a background check and drug test. WorkforceQA is an equal opportunity employer.

APPLY TODAY

Locations: Remote/work from home, in our GEO Approved locations:

AL, AR, FL, ID, IL, MD, NJ, OH, OK, OR, PA, SC, TN, TX, UT, VT, WA, WI

Employee screening provider WorkforceQA (WFQA) seeks a Customer Service Representative in our Customer Service Department to assist our customers with obtaining drug screen results in a timely manner while keeping in compliance with DOT Regulations. We are seeking someone who is self-motivated, has strong customer service with strong attention to detail, and who is enthusiastic to work in a customer-centric environment. The Client Services Representative will communicate effectively and professionally with customers via written and verbal communication.

Job Responsibilities:

Processing and monitoring of Image chain of custody and Image breath alcohol tests.
Input Breath Alcohol Test results into database.
Request missing chain of custody.
Check on drug screen results with labs.
Match up drug screen results with matching test requests.
Request test requests for results.
Perform account changes.
Create and follow up on required affidavits.
Follow up with all drug screens until completed.
Check on no-shows and alert customers of no-shows.
Answer incoming phone calls.
Talk and assist all customers either via phone call or email.
Correct/upload/spin random reports.
Meeting clear set ongoing goals
Perform other duties and related functions as needed or assigned

Job Requirements

Minimum 1 year of customer service experience working in an office environment
Work from home job experience is preferred
Excellent customer service skills
Strong data entry skills
Strong knowledge and use of computer programs (navigating internet, outlook, excel, word, etc.)
Self-motivated and ability to work independently
Ability to listen to feedback and self-correct/adjust as necessary
Positive and friendly attitude and ability to work in a team environment
Solid organizational skills including attention to detail and multi-tasking skills
Excellent written and verbal communication skills
Strong phone etiquette and professionalism
Expected to be at work on time and maintain a regular work schedule
High School Degree or GED required