Join Our Team

Our Culture

Our Vision is a workplace where every decision we support leads to safer environments, stronger teams, and meaningful impact for our clients, their people, and each other.

Our Mission

Our Mission is to help clients make confident workforce decisions through trusted, innovative solutions that ensure safety and compliance. Every day, we take pride in delivering work that’s accurate, reliable, and makes a real difference for our clients, their teams, and the communities they serve.

OPEN POSITIONS

Client Services Representative

Locations: Remote/work from home, in our GEO Approved locations:

AL, AR, FL, GA, ID, IL, KS, NJ, NV, OH, OK, OR, PA, SC, TN, TX, UT, VT, WA, WI

Pay Range: start at $15 – 16

Employee screening provider WorkforceQA (WFQA) seeks a Customer Service Representative in our Customer Service Department to assist our customers with obtaining drug screen results in a timely manner while keeping in compliance with DOT Regulations. We are seeking someone who is self-motivated, has strong customer service with strong attention to detail, and who is enthusiastic to work in a customer-centric environment. The Client Services Representative will communicate effectively and professionally with customers via written and verbal communication.

Job Responsibilities:

Processing and monitoring of Image chain of custodies and Image breath alcohol tests.
Input Breath Alcohol Test results into database.
Request missing chain of custodies.
Check on drug screen results with labs.
Match up drug screen results with matching test requests.
Request test requests for results.
Perform account changes.
Create and follow up on required affidavits.
Follow up with all drug screens until completed.
Check on no shows and alert customer of no shows.
Answer incoming phone calls.
Talk and assist all customers either via phone call or email.
Correct/upload/spin random reports.
Meeting clear set ongoing goals
Perform other duties and related functions as needed or assigned

Job Requirements

Minimum 1 year of customer service experience working in an office environment
Work from home job experience is preferred
Excellent customer service skills
Strong data entry skills
Strong knowledge and use of computer programs (navigating internet, outlook, excel, word, etc.)
Self-motivated and ability to work independently
Ability to listen to feedback and self-correct/adjust as necessary
Positive and friendly attitude and ability to work in a team environment
Solid organizational skills including attention to detail and multi-tasking skills
Excellent written and verbal communication skills
Strong phone etiquette and professionalism
Expected to be at work on time and maintain a regular work schedule
High School Degree or GED required

What We Offer

Medical, Dental & Vision insurance
Life insurance, AD&D and Long-Term Disability,
Voluntary Short-Term Disability
401k with Company match
Paid time off
Access Perks ©

About Us

WorkforceQA (WFQA) is a national provider of employee screening services. We are committed to assisting our employer partners manage compliant and cost-effective drug testing programs through the expertise of our team, customized service, and a powerful technology suite. We build personal connections with our clients and provide a customized level of service that is unparalleled in our industry. We are looking for client-focused team members who share our desire to craft and implement solutions that contribute to the success of our clients, our company, and our employees.

Our Living Values

Be invested in our clients and each other
Deliver on promises and exceed expectations
Promote honesty and integrity
Simplify solutions
Work and enjoy together

To learn more about us: https://www.wfqa.com

Are you ready to join our team?

If you think you have what it takes to do this job, then the next step is submit your resume. We look forward to hearing from you!

Employment is contingent upon completing and passing a background check and hair drug test. WorkforceQA is an equal opportunity employer.

Apply for this Position

Job Title: Billing Manager
Company: WorkforceQA
Location: Salt Lake City, Utah — or Remote (U.S.) for the right candidate- in our GEO Approved locations:

AL, AR, FL, GA, ID, IL, KS, NJ, NV, OH, OK, OR, PA, SC, TN, TX, UT, VT, WA, WI

About Us

WorkforceQA is a rapidly expanding leader in employee screening services. We are committed to providing outstanding service, operational excellence, and innovative solutions to our clients. As we continue to grow, we are seeking a Billing Manager who is motivated, detail-oriented, and eager to take on a role with significant responsibility and long-term career potential.

Position Overview

The Billing Manager will oversee all billing operations, lead a team of billing specialists, and ensure that our processes are accurate, efficient, and client-focused. This role is ideal for someone who is ready to step into leadership, contribute to meaningful process improvements, and position themselves for future advancement within the organization.

Key Responsibilities

Team Leadership
• Provide day-to-day guidance, training, and mentorship to billing specialists
• Foster a collaborative and high-performing team environment

Billing Operations Management
• Oversee invoice preparation, accuracy, compliance, and payment tracking
• Maintain consistent, reliable billing workflows aligned with company standards

Client Relationship Support
• Serve as a trusted point of contact for client billing inquiries
• Address and resolve discrepancies in a timely and professional manner

Process Optimization
• Identify opportunities to improve billing efficiency and accuracy
• Implement best practices and support continuous improvement initiatives

Reporting & Insights
• Prepare and analyze billing reports for internal stakeholders
• Provide data-driven insights to help inform financial and operational decisions

Department Planning Support
• Assist with the development and oversight of the billing department budget
• Contribute to strategic planning as the company grows

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field – or equivalent experience
• 2-3+ years of billing or related finance experience
• Demonstrated leadership or team development experience
• Strong understanding of billing processes and key accounting principles
• Excellent communication, organizational, and problem-solving skills
• Proficiency in billing software and Microsoft Excel
• High attention to detail and a commitment to accuracy

What We Offer