Join Our Team

Our Culture

Our goal is to foster a friendly, cooperative, and hard-working environment. We cultivate a customer-oriented atmosphere where team members ideas and initiatives can be implemented. We bring diverse talents and backgrounds together to form strong teams where the work of each member is important and valued. Through collaboration and challenging each other, we deliver on our promises to our clients. We also believe in a work-life balance – happy, healthy, and productive team members are our priority!

Our Mission

We are committed to assisting our employer partners in managing compliant and cost-effective drug & alcohol testing programs, physical exam management and background screening services through the expertise of our team, customized service, and a powerful technology suite. We build personal connections with our clients and provide a customized level of service that is unparalleled in our industry. We are looking for client-focused team members who share our desire to craft and implement solutions that contribute to the success of our clients, our company, and our employees.

OPEN POSITIONS

Background Screening Specialist – Job Description

Location: Remote/WFH only in our GEO-approved locations: AL, AR, CO, ID, IL, FL, GA, NJ, NV, OH, OK, OR, PA, SC, TN, TX, UT, VT, WA, WI

Salary: $16-18/hr DOE

Reports to the Background Screening Manager

Compliance Ally Leader WorkforceQA is seeking a dynamic professional to join our Background Services team. The Background Screening Specialist will have a variety of duties and responsibilities including processing, reviewing and delivering background checks to our clients.

Responsibilities:

Process and review various components of background screening, such as criminal/civil searches, employment and education verifications, Motor Vehicle Records, sanctions databases, and other necessary searches.
Work with local, state, and federal agencies to obtain or confirm information on our clients’ candidates.
Work with vendors and court researchers to ensure accurate information is being reported within our designated turnaround times.
Ensure background screening reports are compliant with applicable regulations, law, and any client specifications.
Respond promptly and courteously to inquiries from customers and candidates.
Other duties as assigned

Qualifications:

Ability to obtain PBSA FCRA Core Certification within 30 days of employment (Training Provided)
Must have at least 2 years of experience conducting background screening
Experience conducting background screening in regulated industries such as DOT, FMCSA and FAA a plus.
Knowledge of the Fair Credit Reporting Act (FCRA) as it pertains to Consumer Reporting Agencies
High School Diploma or Equivalent.
Experience in a professional setting, business-to-business preferred.
Demonstrated ability to solve problems within the bounds of department policies and procedures.
Demonstrated ability to gather and assess information in a fast-paced environment. Proficiency in following troubleshooting procedures, including information gathering, identifying the steps being taken by the user to re-create the issues, and then documenting details to assist in the resolution or escalation of customer issues.
Microsoft Outlook and Internet/Web Skills
Listening and rapid comprehension skills; strong verbal and written communication abilities using proper grammar and punctuation.
Excellent customer service skills
Ability to remain calm and professional while dealing with difficult customer situations.
Ability to work both independently and as a team member in a collaborative environment.
Ability to work under pressure and meet strict deadlines.
Ability to maintain high confidentiality and privacy standards for consumer information.