Join Our Team

Our Culture

Our goal is to foster a friendly, cooperative, and hard-working environment. We cultivate a customer-oriented atmosphere where team members ideas and initiatives can be implemented. We bring diverse talents and backgrounds together to form strong teams where the work of each member is important and valued. Through collaboration and challenging each other, we deliver on our promises to our clients. We also believe in a work-life balance – happy, healthy, and productive team members are our priority!

Our Mission

We are committed to assisting our employer partners in managing compliant and cost-effective drug & alcohol testing programs, physical exam management and background screening services through the expertise of our team, customized service, and a powerful technology suite. We build personal connections with our clients and provide a customized level of service that is unparalleled in our industry. We are looking for client-focused team members who share our desire to craft and implement solutions that contribute to the success of our clients, our company, and our employees.

OPEN POSITIONS

Client Services Representative

Locations: Remote/work from home, in our GEO Approved locations:

AL, AR, CO, FL, GA, ID, IL, NJ, OH, OK, OR, PA, SC, TN, TX, UT, VT, WA, WI

Pay Range: start at $15 – 16

Employee screening provider WorkforceQA (WFQA) seeks a Customer Service Representative in our Customer Service Department to assist our customers with obtaining drug screen results in a timely manner while keeping in compliance with DOT Regulations. We are seeking someone who is self-motivated, has strong customer service with strong attention to detail, and who is enthusiastic to work in a customer-centric environment. The Client Services Representative will communicate effectively and professionally with customers via written and verbal communication.

Job Responsibilities:

Processing and monitoring of Image chain of custodies and Image breath alcohol tests.
Input Breath Alcohol Test results into database.
Request missing chain of custodies.
Check on drug screen results with labs.
Match up drug screen results with matching test requests.
Request test requests for results.
Perform account changes.
Create and follow up on required affidavits.
Follow up with all drug screens until completed.
Check on no shows and alert customer of no shows.
Answer incoming phone calls.
Talk and assist all customers either via phone call or email.
Correct/upload/spin random reports.
Meeting clear set ongoing goals
Perform other duties and related functions as needed or assigned

Job Requirements

Minimum 1 year of customer service experience working in an office environment
Work from home job experience is preferred
Excellent customer service skills
Strong data entry skills
Strong knowledge and use of computer programs (navigating internet, outlook, excel, word, etc.)
Self-motivated and ability to work independently
Ability to listen to feedback and self-correct/adjust as necessary
Positive and friendly attitude and ability to work in a team environment
Solid organizational skills including attention to detail and multi-tasking skills
Excellent written and verbal communication skills
Strong phone etiquette and professionalism
Expected to be at work on time and maintain a regular work schedule
High School Degree or GED required

What We Offer

Medical, Dental & Vision insurance
Life insurance, AD&D and Long-Term Disability,
Voluntary Short-Term Disability
401k with Company match
Paid time off
Access Perks ©

About Us

WorkforceQA (WFQA) is a national provider of employee screening services. We are committed to assisting our employer partners manage compliant and cost-effective drug testing programs through the expertise of our team, customized service, and a powerful technology suite. We build personal connections with our clients and provide a customized level of service that is unparalleled in our industry. We are looking for client-focused team members who share our desire to craft and implement solutions that contribute to the success of our clients, our company, and our employees.

Our Living Values

Integrity and Accountability
Collaborative Teamwork
Client-Centered Excellence
Growth Through Innovation

To learn more about us: https://www.wfqa.com

Are you ready to join our team?

If you think you have what it takes to do this job, then the next step is submit your resume. We look forward to hearing from you!

Employment is contingent upon completing and passing a background check and hair drug test. WorkforceQA is an equal opportunity employer.

Apply for this Position

Training & Compliance Support Specialist

Locations: Remote/work from home, in our GEO Approved locations:

AL, AR, CO, ID, IL, FL, GA, NJ, OH, OK, OR, PA, SC, TN, TX, UT, VT, WA, WI

Pay Range: start at $16 – 18 DOE

Employee screening provider WorkforceQA (WFQA) seeks a Training & Compliance Support Specialist in our Training & Compliance Department. This position is responsible for managing client accounts on WorkforceQA’s Visify training platform, overseeing Driver Qualification Files (DQF) and Employee File Management (EFM) through Visifyle, and providing operational support to the Background Screening department. The role ensures regulatory compliance, efficient service delivery, and high levels of client satisfaction across multiple product lines.

We are seeking someone who is self-motivated, has strong customer service with strong attention to detail, and who is enthusiastic to work in a customer-centric environment. The Training & Compliance Support Specialist will communicate effectively and professionally with both internal and external customers, clients, and team members via written and verbal communication.

Job Responsibilities:

1. Visify Online Training – Client Support & Account Management

Provide ongoing platform support by responding to client inquiries, resolving issues, and fulfilling service requests.
Generate internal and client-facing reports as needed.
Maintain and update client databases, verifying functionality and accuracy.
Set up client structures, user accounts, and course enrollments during onboarding.
Deliver client training on navigating the Visify platform.
Maintain and manage client user rosters.
Assist Business Development with demonstrations of web-based solutions and setup of trial accounts.

2. Visifyle DQF/EFM – Compliance Management

Onboard and train new clients on the Visifyle compliance platform.
Coordinate daily document management and ensure accuracy of client compliance files.
Review compliance-related documents for accuracy and completeness.
Work collaboratively with the Compliance Team to ensure adherence to current regulations.
Provide timely resolutions to client questions and platform issues.

3. Background Screening Operations Support

Support background screening activities during high-volume periods or as assigned.
Assist in client account setup and manage screening orders within the system.
Participate in cross-training to build working knowledge of screening processes.
Provide overflow and backup support to meet turnaround times for client reports.

Key Performance Indicators (KPIs)

Accuracy and attention to detail in documentation and file management.
Timely completion of daily tasks and responsibilities.
Responsiveness to client inquiries.
Efficiency in onboarding and setting up new client accounts.
Positive client feedback and overall satisfaction with service.

Job Requirements

Professional Experience

Experience in account management, compliance administration, or related support roles.
Familiarity with online training platforms, compliance systems, or background screening is a plus.

Education

High school diploma or equivalent required.

Skills and Competencies

Strong organizational and time management skills.
Excellent written and verbal communication abilities.
Flexibility to work across multiple systems, platforms, and departments.
Ability to manage repetitive tasks with accuracy and consistency.
Team-oriented with a willingness to support colleagues outside of primary duties.
Proficient with Microsoft Office and web-based platforms.

What We Offer